Terms of service

By accessing and using our website, [Website URL], you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website or making a purchase. If you do not agree with these terms, please do not use our site.

1. General Terms

1.1. By using our website, you confirm that you are at least 18 years of age. If you are under 18, you must have obtained parental consent to use our services, and by using our website, you confirm that you have such consent.

1.2. We reserve the right to update or change these Terms of Service at any time without prior notice. Any changes will be posted on this page. The new terms will become effective immediately upon posting. We recommend you review these terms periodically to stay informed of any updates.

1.3. These Terms of Service are applicable to all users of the website, including without limitation, users who are browsers, customers, merchants, and contributors of content.

2. Products and Availability

2.1. All products listed on our website are subject to availability. While we aim to provide accurate descriptions, images, and pricing, we do not guarantee that all product descriptions, images, or pricing will be error-free. If a product you ordered is out of stock or unavailable, we will notify you as soon as possible and offer alternatives or a full refund.

2.2. We reserve the right to discontinue any product at any time, without prior notice, and to limit the quantity of products purchased per person, household, or order.

2.3. The inclusion of any product on our website does not guarantee its availability. Prices and product availability are subject to change without notice.

3. Orders and Payment

3.1. Once your order is placed, you will receive an email confirmation that we have received your order. However, this confirmation does not guarantee that the items you ordered are available. If there are any issues with your order, such as a product being out of stock or an error in payment, we will notify you immediately.

3.2. By submitting an order, you authorise us to charge the total amount for your order, including applicable taxes, shipping fees, and any other applicable charges.

3.3. We accept the following payment methods: Visa, Mastercard, PayPal, Apple Pay, and Klarna. All payments are securely processed via trusted third-party payment processors. We do not store your payment details.

3.4. We take all reasonable steps to protect your payment information; however, by using our website, you agree to acknowledge that no data transmission method is 100% secure.

4. Shipping and Delivery

4.1. We ship our products via Royal Mail and other reputable delivery services. We offer various shipping options, including standard, express, and next-day delivery, subject to availability.

4.2. Delivery times are estimates and may vary depending on your location, the shipping method selected, and other external factors (e.g., public holidays, weather, or strikes). We are not responsible for delays caused by couriers or other third parties.

4.3. Shipping costs are calculated at checkout, based on the delivery method and location. The shipping costs are your responsibility unless stated otherwise.

4.4. We will not be held responsible for any lost, delayed, or damaged items once the package has been handed over to the courier.

4.5. International shipping is available to certain countries. International customers are responsible for any import duties, taxes, or customs charges imposed by the destination country.

5. Returns and Exchanges

5.1. We want you to be happy with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 14 calendar days from the date you receive your order. To be eligible for a return or exchange, items must be in their original condition: unworn, unwashed, and with all tags attached.

5.2. To initiate a return or exchange, please contact our customer service team by completing the contact form [here]. You will need to provide your order number and details of the item(s) you wish to return or exchange.

5.3. Customers are responsible for the return shipping costs unless the product is defective or the return is a result of our error. For international returns, customers are responsible for all return shipping costs and customs duties.

5.4. Items marked as "final sale" and/or "clearance," are not eligible for returns or exchanges.

5.5. Once your return is received, we will process it within 7 business days. If the return is approved, a refund will be issued to your original payment method, excluding shipping costs.

6. Privacy and Data Protection

6.1. We value your privacy and are committed to protecting your personal information. All personal data is collected, used, and stored in accordance with the UK General Data Protection Regulation (GDPR). Please refer to our [Privacy Policy] for more details on how we collect, process, and safeguard your personal data.

7. Intellectual Property

7.1. All content on this website, including text, graphics, logos, images, product names, and software, is the property of Missie Closet UK and is protected by UK and international copyright laws.

7.2. You may not use, reproduce, copy, modify, distribute, or create derivative works from any content on this website without our express written permission.

8. User Conduct

8.1. By using our website, you agree not to engage in any of the following activities:

• Engage in fraudulent, illegal, or harmful activities.
• Violate the intellectual property or privacy rights of others.
• Attempt to gain unauthorized access to our website, servers, or other systems.
• Interfere with the functioning of our website or disrupt the user experience.
• Post, upload, or transmit offensive, discriminatory, defamatory, or harmful content.

8.2. We reserve the right to suspend or terminate your access to our website if we believe you have violated any of these terms, and we may take legal action where appropriate.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, Missie Closet UK is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our website or products.

9.2. We are not responsible for any damages caused by events outside our control, such as natural disasters, strikes, or third-party actions.

9.3. Our total liability to you in connection with any product you purchase through our website shall not exceed the total amount you paid for the product.

10. Governing Law

10.1. These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

10.2. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of Hertfordshire, United Kingdom.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us by completing our contact form here.